Smoking

All condos are non smoking units! There are no exceptions to this rule. Please do not reserve a condo if you can't respect this. Some of our guests are allergic to smoke and we need do do everything in our control to respect their comfort level. A $100 cleaning fee will be added to your bill if smoke is detected in the condo upon your departure. Additionally, the Marine Surf Waikiki does not allow smoking in any of the public areas including the lobby, elevators, hallways, laundry rooms and the lanais located on each end of the hall corridors.

Pets

Pets are not allowed in the condos or in the common areas of the building.

Security Deposit

Credit card information on file is required as a security deposit for all rentals, regardless of final payment method. Tenants are responsible for all damages and for missing items. Damage and breakage caused by a tenant should be reported immediately. Renters assume liability for any damage to condos or contents.

Cancellations

All cancellations must be in writing (email OK). Full refund of deposit within 90 days of arrival upon notification unless deposit payment is made by credit card or PayPal, whereby a $10.00 processing fee will be deducted from your refund amount. A $10.00 processing fee will apply to each cancellation if more than one reservation is cancelled. All refunds will be made by check and mailed to you. If reservations are cancelled less than 90 days prior to the arrival date no refunds will be made. If you've prepaid the entire amount for your stay using a credit card or PayPal, a 4% processing fee will be deducted from your refund amount.

Changes to your Reservations

If you require a change to your reservation please let us know as soon as possible. Changes to your reservation less than 30 days may not be honored depending upon the time of year the change is made. Acceptance of a change is at Waikiki Ocean View Condos LLC discretion and will be stated in writing. A three-night minimum exists for all stays if you decrease the length of time of your existing reservation. Additionally, a change in the length of your stay will alter the rate shown on your Invoice as posted on the Rate Schedule.

No-show

We are a small company and cancellations and no-shows affect us greatly! We understand that certain circumstances occur which may require you to cancel your reservation at the last minute. Instead of not showing for your check-in and honoring your reservation, we ask that you PLEASE let us know AS SOON AS POSSIBLE in the event you do need to cancel, so we may be able to still rent the condo on a last-minute basis. This is the only way we can assure the quality and continue offering discounted rates for our future guests.

Cleaning Fee

A one-time, non-refundable $50 cleaning fee will be added for all stays for up to two guests per condo. An additional cleaning fee of $10 per guest will be added for each additional guest. Guests are expected to leave the condo neat and clean to avoid additional charges for major cleaning and damages. An additional cleaning fee will be charged to your account if the condo is not left neat and tidy after your departure.

Flying Standby

If you are planning on flying standby please let us know ahead of time. Due to the uncertain availability of seats on current flights, we will most likely mail you a set of keys with instructions so you can check yourself into the condo when you arrive. We will arrange to meet you the following day to settle any balances on your account.

Hawaii Tax Code Revisions

Taxes added to each booking include General Excise Tax (4.712%) and Transient Accommodations Tax (9.25%) for a total of 13.962%. This is the current tax rate and will show as an additional item on your Invoice. In the event you have a confirmed booking, there is a possibility your tax amount may change prior to your arrival due to potential revisions in the Hawaii State Tax Code. Waikiki Ocean View Condos LLC will not be held responsible in the event there is a change in the required taxes, and by law must pass this increase onto the customer. A revised Invoice and Confirmation will be emailed or mailed to you prior to your arrival in the event such an increase goes into effect.

Damages to Condo or Contents

Guests are responsible for all damages to the condo and/or its contents and will be charged for repairs and/or replacement of all items damaged during your occupancy. We make every attempt to replace broken items with like or similar items, but in the event an item cannot be repaired or a part replaced, the guest is responsible for the cost to replace the entire item.

Daily Cleaning

There is no daily housekeeping service. For your convenience, extra linens and cleaning supplies are provided. Guests are requested to leave the condos clean upon departure. Washing of bed linens and towels prior to departure is not required. Card-operated laundry facilities are located on each floor. The laundry card is funded by using the machine located in the lobby to the left of the front desk. The laundry card is provided ($0 balance) and must be left in the condo when you check-out. A charge of $10 will be debited from your account if you fail to leave the card or the card is lost.

Check-in and Check-out times

Check-in time is 3:00 pm and check-out time is 11:00 am unless previous arrangements have been made. We make every attempt to accommodate guests promptly upon arrival, but due to scheduling and room cleaning, there may be a delay in gaining access to your room if arriving prior to 3:00 pm. We appreciate your understanding and thank you in advance. Please be advised that since this is a private condominium, there is no storage for your luggage after you check-out. If your travel arrangements require a late departure and you wish to retain your luggage in the condo, we suggest you book an additional night's stay. Please review our Check-out Procedures list which is also posted in each condo.

If the condo is not booked the night of your departure, we can offer you a late check-out for a one-time charge of $25. Please be advised that this offer is only good if the condo is NOT booked the night of your check-out. In the event the condo is booked by another guest, the late check-out will not be offered and check-out time will remain at 11:00 am.

Noise Concerns

These condos are located in a residential/hotel building. We kindly ask you to be respectful of your neighbors in condos surrounding the one you rent. Quiet hours in the building are from 10:00 pm to 7:00 am. Late night parties and loud discussions on the lanais after 10:00 pm will not be tolerated.

Parking

In the event you plan on renting a car, parking in the Marine Surf Waikiki is included with your rental at no additional cost. Please be advised that the maximum height for any vehicle entering the garage is 6'-2". When renting a car, particularly an SUV, verify the height with the rental agency prior to collecting the car. Waikiki Ocean View Condos LLC accepts no responsibility for damages to any vehicle when parked in the garage.

Additional Guests

If you arrive with additional guests over the number of guests quoted in your original invoice, or additional guests join you during your stay, you will be charged an additional rate of $10 per day plus tax per additional guest for the length of their stay in the condo.

Lost or Missing Keys

Due to the high cost of the electronic security keys, any lost security key will be replaced at a cost of $50.00 each and will be charged to your account. It is your responsibility to leave all sets of keys in the condos when you check-out. If sets of keys were separated during your stay they must be placed together on the rings as you found them before you check-out. In the event you find a missing key later in your luggage or on your person and a fee has been charged to your account, you will be credited the amount less a $5 processing fee once the key is returned. In the event the locks must be changed, you will be charged $200.

Lockout Charges

Please keep a key with you at all times to prevent accidental lockouts. In the unfortunate event you're locked out of the condo without keys, a $25 lockout charge will be assessed for someone to come and let you in your property, regardless of circumstances. It is the responsibility of all occupants and guests of the condo to verify when leaving they have their keys, and the door to the condo is properly closed and locked.

Items Left in Units

Waikiki Ocean View Condos LLC cannot be held responsible for personal items left in rental units. However, we will make every prudent effort to return items to you, given prompt notification of loss. Please let us know what you forgot within 7 days of your departure if you wish your property returned. We'll ship to you, and ask you to pay the cost of shipping. Any items not claimed within 14 days will be donated to charity.

Renovations to the Condos

We continuously upgrade our properties and reserve the right to make modifications to the interiors as necessary without notice. Updated photographs will appear on the website after alterations are made to the condos.

High-speed Internet

We currently provide free, wired and Wi-Fi high-speed internet access in all of our condos. The router provides a wired means of connection and a cable is provided for your use. We also provide wireless internet access (Wi-Fi) and a network name and password will be provided upon check-in. Please be advised that we provide this access point as a courtesy to our customers, but are not able to provide technical support for your connection. If your laptop is secured with firewalls and anti-virus software you may have difficulty in connecting and we suggest you research this issue before you arrive.

Telephone Service

We currently provide free local and long distance telephone service to the United States, Canada and Puerto Rico in all our condos. Other international calls will require a calling card which is not provided.

Trash

It is the responsibility of each tenant to dispose of his or her garbage. Trash chutes are located on each floor in the laundry room. Trash should be removed from the condo upon departure.

Injury

Waikiki Ocean View Condos LLC will not be responsible for accidents that occurred on or because of rental property. Agent will not be held responsible for acts of theft or vandalism or damage to guest's personal property.

Severe Weather and Refund Policy

Refunds will not be given for late arrivals or early departures. If hurricanes or other extreme weather conditions occur and you choose to leave before the end of your reservation, no refund will be given.

Occupancy and Age Requirements

The maximum number of persons allowed in each property is stated in the property description and on your Rental Agreement & Confirmation. Children are counted unless under the age of one (1). This represents the total number of people allowed to occupy the property inside or outside, day or night. Hide-a-beds are included in capacity, but are not recommended for adult use. We are very serious about maintaining a family atmosphere for the quiet enjoyment of our guests. We do not rent to groups of teenagers with or without chaperones regardless of whether the chaperones are parents of one of the teenagers. We will rent to family groups, married couples, and RESPONSIBLE ADULTS over the age of 25. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit, and the party will not be permitted to check in. Violation of this policy will result in immediate eviction without refund of rent. We reserve the right to change policies, prices, descriptions and condo availability without prior notice.